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Customer Engagement Transformation Analyst

Columbia, MD · Information Technology
Company Description

Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July 2007 with Headquarters in Columbia, MD and is made up of talented, dedicated staff to provide a broad range of services to the defense, intelligence and health care industries.

In an ultra-competitive environment, Synergy ECP has thrived by adhering to our name, making sure excellence is displayed by our Employees, to our Customers and by Improving Performance (ECP).

It’s what sets us apart, enabling us to be an autonomous yet agile business that delivers huge results - showing we’re ready to meet our customers’ evolving demands.

Synergy ECP has earned a client list that includes numerous Fortune 100 companies, in addition to multiple branches of the US government and military services.

Synergy ECP is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected class.

Clearance Required: TS/SCI 

Other Requirements: U.S. Citizenship 
The Operations Requirements Analyst will support the government’s efforts devoted to transforming the customer experience with modern digital technology and attendant process improvements and culture change. The engineer’s primary focus will be on building and maintaining documentation relevant to program requirements, including measures of success. The selected individual will develop contextual documentation to include argument maps, user journeys, service blueprints, process maps, use cases, and demonstration scripts. The individual will also identify dependencies and opportunities for functional and process alignment. The contractor will evaluate technical and process solutions, including analysis of alternatives and pilot testing activities, and advise the government of relevant findings. The selected individual will also develop plans and other strategic documentation designed to organize and communicate the vision, methods, goals and objectives of the program. The selected individual must know the broad range of customers mission services and have strong written communications skills producing journal articles, white papers, technical documents, communiques
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