Telephony System Administrator

Location: Fort George G Meade, MD
Date Posted: 08-10-2017
Company Information:
Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July 2007 with Headquarters in Columbia, MD and is made up of talented, dedicated staff to provide a broad range of services to the defense, intelligence and health care industries.

In an ultra-competitive environment, Synergy ECP has thrived by adhering to our name, making sure excellence is displayed by our Employees, to our Customers and by Improving Performance (ECP).

It’s what sets us apart, enabling us to be an autonomous yet agile business that delivers huge results - showing we’re ready to meet our customers’ evolving demands.

Synergy ECP has earned a client list that includes numerous Fortune 100 companies, in addition to multiple branches of the US government and military services.
Synergy ECP is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected class.

Clearance Required: TS/SCI w/ Full Scope Polygraph
Responsibilities Include:
  1. Provide overall system administration for an enterprise wide Cisco Unified Communications Manager and related systems.
  2. Plan regular maintenance tasks including updates and upgrades.
  3. Maintain current and accurate documentation of system configurations.
  4. Design, administer, and analyze corporate dial plans and traffic routes for voice network structure.
  5. Administer and monitor voice systems for performance and SLA attainment.
  6. Provide support as needed to lower tier break/fix resolution and move/add/change/deactivation requests for all telecommunications systems.
Required Skills, Experience, and Education:   Five (5) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required. Bachelor’s degree in Math, Science, Engineering, Statistics, Engineering Management or a related discipline from an accredited college or university is required.  Five (5) years of additional SA experience may be substituted for a Bachelor’s degree. Experience with the configuration and administration of common TDM and VOIP telephone call manager systems, such as the Nortel Meridian line of PBXs and Cisco Unified Call Manager. Large-scale implementation experience with Cisco Voice in a multi-cluster environment and data networking infrastructure. Working knowledge of H.323 and SIP. Familiar with Cisco UCS platforms, voice gateways, virtualization, and ESXi.
Required Clearance:  Candidate must have a TS/SCI polygraph clearance
Desired: DoD 8570 IAM Level 1/ CISSP or CCNA Certification
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