PC Field Support Specialist

Location: Fort George G Meade, MD
Date Posted: 08-10-2017
Company Information:
 
Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July 2007 with Headquarters in Columbia, MD and is made up of talented, dedicated staff to provide a broad range of services to the defense, intelligence and health care industries.

In an ultra-competitive environment, Synergy ECP has thrived by adhering to our name, making sure excellence is displayed by our Employees, to our Customers and by Improving Performance (ECP).

It’s what sets us apart, enabling us to be an autonomous yet agile business that delivers huge results - showing we’re ready to meet our customers’ evolving demands.

Synergy ECP has earned a client list that includes numerous Fortune 100 companies, in addition to multiple branches of the US government and military services.
 
Synergy ECP is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected class.


Clearance Requirement: TS/SCI w/ Full Scope Polygraph

 
Responsibilities Include:
  1. Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
  2. Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations. 
  3. Troubleshooting and solving technical issues related to end user equipment hardware and software
  4. Ensuring customer satisfaction is achieved.
Required Skills, Experience, and Education:    Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate’s degree and five (5) years of experience.
  1. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
  2. Demonstrated ability to read and understand technical manuals and schematics
  3. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
  4. Able to manage time and priorities effectively
  5. Able to work efficiently with minimal supervision
  6. Proficient in working with end-users remotely
  7. Demonstrated expertise in Microsoft Windows 7 and 10
  8. Familiar with Active Directory security and policies
  9. Excellent analytical and problem solving skills
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