Incident/Queue Coordinator

Location: Annapolis Junction, MD
Date Posted: 04-27-2017
Company Description
 
Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July 2007 with Headquarters in Columbia, MD and is made up of talented, dedicated staff to provide a broad range of services to the defense, intelligence and health care industries.

In an ultra-competitive environment, Synergy ECP has thrived by adhering to our name, making sure excellence is displayed by our Employees, to our Customers and by Improving Performance (ECP).

It’s what sets us apart, enabling us to be an autonomous yet agile business that delivers huge results - showing we’re ready to meet our customers’ evolving demands.

Synergy ECP has earned a client list that includes numerous Fortune 100 companies, in addition to multiple branches of the US government and military services.

Synergy ECP is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected class.


Description: 

Performs a variety of duties in support of a computer, network (LAN/WAN), and/or client server unit. Reviews input data to verify adequacy and appropriateness of material required for data processing and related operations. Reviews output data to verify completeness, accuracy, and conformance to quality standards and specifications. Maintains internal records and may catalog, disperse, and return tapes/disks. May review daily processing logs and may set or revise schedules.
 
Basic Qualifications
  • TS/SCI (CI poly preferred or will have to obtain)
  • Technical certification to meet IAT II 8570 compliance
Successful candidates will have experience in the following areas:
  • IT Incident Analysis
  • IT Service Restoration
  • IT Event Root Cause Investigation
  • Managing the Lifecycle of all IT problems
  • Familiarity with tools such as the Known Error Database
  • Position requires TS/SCI clearance (CI preferred or must obtain)
  • Certification that meets 8570 compliance
  • Good organization skills to balance and prioritize work, and multitask
  • Good analytical and problem solving skills to troubleshoot systems problems
  • Good communication skills to communicate with support personnel, customers, and managers
  • Ability to work independently and as part of a team
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