Systems Administrator

Location: Fort Meade, MD
Date Posted: 04-27-2017
Company Description
Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July 2007 with Headquarters in Columbia, MD and is made up of talented, dedicated staff to provide a broad range of services to the defense, intelligence and health care industries.

In an ultra-competitive environment, Synergy ECP has thrived by adhering to our name, making sure excellence is displayed by our Employees, to our Customers and by Improving Performance (ECP).

It’s what sets us apart, enabling us to be an autonomous yet agile business that delivers huge results - showing we’re ready to meet our customers’ evolving demands.

Synergy ECP has earned a client list that includes numerous Fortune 100 companies, in addition to multiple branches of the US government and military services.
Synergy ECP is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected class.


IWO Rotating Shift Schedule. Qualification: Ten (10) years system administration experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required.

Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Provides in-depth experience in troubleshooting IT systems. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Provides detailed analysis and feedback to agency management and internal customers for escalated tickets. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Optimizes system operations and resources utilization, and performs system capacity analysis and planning. Provides support for implementation, troubleshooting and maintenance of IT systems. Manages the daily activities of configuration and operation of IT systems. Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. Provides assistance to users in accessing and using IT systems.

Clearance Required: TS/SCI w/ FS Poly
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